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RIGHT OF WITHDRAWAL
TEN DAYS TO CHANGE YOUR MIND
What is it
The right of withdrawal consists in the possibility granted to the consumer, to decide unilaterally to terminate the contractual relationship with the seller, returning the purchased goods (or revoking the order made), and thereby obtain the return of the price paid.
How does it work
The right of withdrawal is regulated by UE law if the client-consumer (ie a person who buys goods for purposes not related to his professional activity, or does not indicate the purchase order form a reference to VAT) is entitled to withdraw from the purchase contract for any reason. The right of withdrawal may be exercised only with respect to contracts for the sale of goods and services, concluded at a distance or away from business premises, between consumer and a professional seller. In the case of in-store sales or other business premises of the seller, there is no right of withdrawal, if not at the discretion of the seller.
The consumer may withdraw, without giving any justification and without penalty, sending the seller a written notice by registered mail within 10 working days from the date of conclusion of the contract (for services) or delivery of the goods (assets). In the event that the consumer has not been informed of the right of withdrawal, the term becomes 2 months for contracts away from business premises and 3 months for distance contracts. In the event that, at the time of withdrawal, the delivery of the goods has already been made, the consumer is required to return it to the seller, in accordance with the terms of the contract. The costs for the return of goods affect the consumer, unless otherwise provided. The deadline for returning may in no case be less than 10 working days. The seller must refund the price paid by the consumer within 30 days of receipt of notice of cancellation.
To exercise this right, the customer must fill out the downloadable form by clicking here.
Note: professional customers who purchase with VAT number can not exercise the right of withdrawal.
Procedures for withdrawal
The right of withdrawal is subject to the following conditions (Article 67 of the Italian Consumer Code):
When claim of withdrawal (Article 55 of the Italian Consumer Code)
The right of withdrawal provided for in Articles 64 and following, as well as Articles 52 and 53 and paragraph 1 of Article 54 shall not apply to:
Unless otherwise agreed between the parties, the consumer may not exercise the right of withdrawal provided for in Articles 64 and in the following cases:
For more information, please refer to the text of the law is available on the Ministry of Economic Development.
The translation of this page to languages other than Italian are made only for the convenience of the client. In the case of controversial interpretation only the Italian text is valid.
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